PROTECTION OF
PERSONAL DATA

Last updated: 10 September 2026

1. Controller

The controller of personal data is the company:

N2N s.r.o.
Kamenná 4, 010 01 Žilina
Slovak Republic
Company ID (IČO): 45977208
Tax ID (DIČ): 2023179279
E-mail: n2n@n2n.sk
Phone: +421 41 5000 500

2. What personal data we process

Depending on the type of interaction with our website, we process the following personal data:

a) Contact form

• First name and surname
• E-mail address
• Phone number (optional)
• Content of the message

b) Price quote / Calculator

• First name and surname
• E-mail address
• Phone number
• Installation address
• Technical parameters of the property (floor area, heating type, etc.)

c) Newsletter

• E-mail address

d) Technical data (cookies and analytics)

• IP address
• Browser and device type
• Pages you visit and the time spent on them

3. Purpose of processing

4. Data retention period

• Contact forms and enquiries: 2 years from the last communication
• Contracts and accounting documents (delivery and installation): 10 years (legal obligation — accounting and tax regulations)
• Newsletter: until you unsubscribe
• Cookies and analytics data: a maximum of 26 months

5. Recipients of data

We do not sell your personal data to third parties. Data may be shared exclusively with:

• Certified installers / partners — only to the extent necessary to fulfil your order
• Hosting provider — technical operation of the website
• Accounting firm — processing of invoices (legal obligation)

6. Your rights

Under the GDPR, you have the right:

• Of access — to request a copy of your personal data that we process
• To rectification — to request the correction of inaccurate or incomplete data
• To erasure — to request the erasure of your data ("right to be forgotten")
• To restriction of processing — to request a temporary restriction of processing
• To data portability — to obtain your data in a structured format
• To object — to object to processing based on legitimate interest
• To withdraw consent — to withdraw a given consent at any time (e.g. newsletter)

You can exercise your rights by e-mail at n2n@n2n.sk or in writing to the controller's address.

7. Lodging a complaint

If you believe that the processing of your personal data is in breach of the GDPR, you have the right to lodge a complaint with:

Office for Personal Data Protection of the Slovak Republic (Úrad na ochranu osobných údajov SR)
Hraničná 12, 820 07 Bratislava
Web: dataprotection.gov.sk

8. Cookies

Our website uses only strictly necessary technical cookies required for the website to function properly. These cookies do not collect personal data and do not require your consent.

If we deploy analytics or marketing cookies in the future, we will inform you and request your explicit consent via a cookie banner.

9. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Communication with our website is encrypted using the HTTPS (SSL/TLS) protocol.

10. Changes to this policy

We may update this privacy policy from time to time. We will inform you of significant changes via our website. We recommend that you check this page regularly.